Returns & Exchanges

Return Policy

We want you to love your gear! If it doesn’t work out, you can return unworn, unwashed items in original condition within 60 days of delivery.

Return Options

  • Exchange – Free return label; swap size or color.
  • Store Credit – Free return label; credit for your next drop.
  • Refund – Processed to original payment minus a $7 return-label fee.

Things to Know

  • We process returns & exchanges within 2–7 business days of receipt.
  • Exchanged items are subject to availability; if sold out, you’ll get store credit.
  • Items must be unworn, unwashed, with original tags—otherwise we’ll donate them.
  • Original shipping charges are non-refundable.
  • You’ll get an email when your return or exchange is complete.

International Orders

If you’re outside the U.S., you’re responsible for duties, taxes, and return shipping.

Please include a note with:

  • Order Number
  • Return or Exchange
  • Desired Item (for exchanges)

Ship returns to:

Ashinera
1234 Market Street, Suite 100
Los Angeles, CA 90015

Once shipped, email your tracking number & order number to support@ashinera.com.

Need Help?

Email support@ashinera.com or call (323) 555-0123, Mon–Fri 9am–5pm PT.