Shipping

🚚 ASHINERA Shipping Info

We aim to ship your order within 3–5 business days. Most items are made-to-order to ensure top quality. If anything’s out of stock, we’ll email you right away.

⚠ Heads-Up for Canadian Customers

Shipments to Canada may face delays due to customs, weather, and high demand. Delivery might take an extra 7–12 business days. Thanks for your patience — we appreciate you!

⚠ For Our U.S. Customers

Packages headed to the U.S. may also experience occasional customs delays. We’re doing everything we can to keep things moving smoothly.

📦 Shipping Options

📅 When Will My Order Ship?

Processing time is usually 3–5 business days. You’ll get an email with your tracking info as soon as your package goes out.

📨 Questions or Changes?

Need to update your order or ask a question? Contact us anytime:

• 📧 Email: support@ashinera.com
• 📸 Instagram: @ashinera

🔍 Where’s My Tracking Number?

You can track your order here: Track My Order

Tracking will update once the package reaches your country’s postal system. We’ll keep you posted!

📦 My Order Says “Delivered” But I Haven’t Got It

Please reach out to us at support@ashinera.com if this happens.

If the address was incorrect or the package wasn’t picked up in time, we unfortunately can’t resend or refund. Please double-check your info before ordering.

🧾 Order Issues?

DM us on Instagram or shoot us an email — we’ll get back to you fast.

🔁 Returns & Exchanges

Once we receive your return, we’ll process it within 48 hours. Easy and smooth.

🌍 International Shipping

Why Can’t I Ship This to My Country?
Some items may be restricted due to licensing. If that’s the case, we’ll notify you.

How Long Will It Take?
Usually between 10–20 days depending on your location and shipping method.

Duties & Taxes?
Import fees vary by country and are the buyer’s responsibility.